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  • FREQUENTLY ASKED QUESTIONS

    Exchanges & Returns

    We want you to be 100% satisfied with your 16sixteen purchase. Items in new condition (unworn/unwashed) can be returned or exchanged within 30 days of delivery. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please contact us here and we’ll make things right.

    To return or exchange an item please follow the steps below:

    1. Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
    2. Mail your return to:

      16sixteen
      Attn: Exchanges/Returns
      20 Test Road York, PA 17404

    3. Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.

    Payment

    The following methods of payment are available and accepted at the 16sixteen online shop:

    1. CREDIT CARD : VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER
    2. PAYPAL

    Products

    How does your clothing fit?

    Some of the designs are printed on different style shirts. Check the product description for any special sizing notes

    Will my clothing shrink?

    We recommend turning them inside out and machine or hand washing on cold. Since all of the shirts have some percentage of cotton, they will tend to shrink a little after being washed and dried. To minimize the shrinking, machine dry low or hang dry.

    Will the printing on the tees, crewnecks, and hoodies fade?

    We use high quality water-based inks to produce the softest printing possible. Some of the printing may fade a little after multiple washes.

    Can you notify me when a product is back in stock?

    Yes. If a product is out of stock, simple click the “Notify me when Available” button on the product page and enter your email address. You can also subscribe to the 16sixteen Newsletter, follow us on Facebook, Instgram, Twitter.

    Miscellaneous

    Do you sell wholesale?

    We primarily sell directly to our customers through our website, but we also sell through a few select boutiques. If you would like more information about on selling 16sixteen products in your store, please contact us for more information.

    Shipping

    Do you guys ship internationally?

    Currently at this time we do not ship internationally.